In this era of heightened competition, organizations and the professionals who work in them need to understand the expectation of quality customer service and how to deliver it. Our customer care presentation will help you give your organization a positive new image.
We bring over 50 cumulative years of customer service training experience in both the private and public sector. As your customer care training coach, JFK Associates, Inc. will help participants understand the importance and dynamics of good customer service, how it affects image and how to improve customer service in your organization.
This seminar will help each participant to:
- understand the impact you have on the image and service your organization provides,
- learn applicable methods and strategies for both internal and external customer service,
- understand the price that organizations pay for poor customer service,
- create new strategies to retain and group your customer base,
- improve morale through improved internal customer care, and
- become the merchant, business or service organization of choice.
All leaders, managers, board members, and employees in your organization
Customer service is a paradoxical virus that if your organization doesn’t get it, it will die or suffer a long and ugly illness.