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Quality Customer Care for Today and Tomorrow
| Goal: |
In this era of heightened
competition, organizations and the professionals who work in
them need to understand the expectation of quality customer
service and how to deliver it. This program will help you give
your organization a positive new image. |
| Content: |
Bringing over 50 cumulative
years of customer service training experience in both private
and public sectors, JFK Associates, Inc. will help participants
understand the importance and dynamics of good customer service,
how it affects image and how to improve customer service in
your organization. |
| Benefits: |
This seminar will help each participant to:
- understand the impact you have on the image and service
your organization provides,
- learn applicable methods and strategies for both internal
and external customer service,
- understand the price that organizations pay for poor customer
service,
- create new strategies to retain and group your customer
base,
- improve morale through improved internal customer care,
and
- become the merchant, business or service organization
of choice.
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| Audience: |
All leaders, managers,
board members, and employees in your organization |
Customer service
is a paradoxical virus that if your organization doesn’t
get it, it will die or suffer a long and ugly illness.
~ Tom Peters
Strategic Thinking, Planning and Doing
| Goal: |
In this presentation,
JFK Associates, Inc. will help you apply your vision to create
the future for your organization. We will help you bridge the
past to the present and on to the future. Our strategic planning
process will help you design a blueprint to link your staff
to your leadership team or board of directors through a meaningful
and purposeful action plan. |
| Content: |
JFK Associates brings
over 50 years of cumulative leadership experience to offer strategic
planning techniques that work. Not only will JFK help you create
the plan, but we also help you think through the vision, mission
and values that drive the plan and in the end help you put the
plan into action. |
| Benefits: |
This consultation will help each participant to:
- create a working blueprint between you, your staff, your
board of directors and the community,
- create a powerful motivational tool to move your organization
to purposeful action,
- create a bridge between the present and the future,
- develop a down-to-earth operational plan that networks
all the stakeholders in your organization,
- integrate the goals, policies and action sequences into
a cohesive whole.
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| Audience: |
All leaders, managers,
board members, and employees in your organization |
What we can imagine, we
can create; and our communities, our society and our culture
will profit from it.
~ Fred C. Kusch
Leadership Development Program
| Goal: |
The need for quality
training and, in particular, Leadership Development has been
identified throughout the U.S. JFK Associates, Inc. has designed
the Leadership Development Program to help develop leaders to
work toward the achievement of professional, personal and organizational
growth. The Leadership Development Program uses multiple techniques
to assess participant’s levels of effectiveness over a
range of chosen criteria |
| Content: |
Development Workshops
are the first stage of an ongoing commitment to developing your
leadership skills. This experience will give participants a
blueprint, a clearer direction, and may encourage you to look
at situations and circumstances differently and assist you in
responding more effectively than ever before in your personal
and professional development. |
| Benefits: |
This workshop will help each participant:
- "take stock" of where you currently are in terms
of competencies, skills and abilities in comparison with
those competencies identified as critical to the success
of both you and your organization,
- discover your professional leadership development needs
so a plan for your growth in those areas can be formulated,
- use feedback provided by you, your immediate supervisor,
peers, staff and the Development Workshop criteria to enhance
self-awareness of your strengths and weaknesses.
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| Audience: |
All leaders, managers,
board members, and employees in your organization |
Effective leaders understand
that their greatest gift is to value the people around them. If
we value people, we incrementally increase our own value and our
potential for success.
~Fred C. Kusch
Team Building
| Goal: |
Workers at all levels
of organizations today are finding increased efficiency, additional
resources and greater personal enjoyment and fulfillment through
working in teams. This program will help you understand that
teams can break down workplace barriers, build morale and camaraderie,
build employee ownership and positively impact the bottom line. |
| Content: |
In this seminar JFK
Associates, Inc. will help you define the purpose and objectives
of a team before initiating, realizing that not everyone can
lead a team, and identifying staff members who can establish
ground rules or norms for effective team behavior. Participants
will understand the various strengths and talents of the team
members then use them to define their roles within the team.
Clear expectations of outcomes will be established giving teams
the freedom and time needed to accomplish the purpose and objectives. |
| Benefits: |
This seminar will help each participant:
- learn your strengths and deficits as members of the leadership
team,
- learn how to appreciate and use the strengths of others
to offset your deficits to become more productive and satisfied
in your job,
- learn when and how to use work teams and work groups
effectively and appropriately,
- be able to use what has been learned as a conflict resolution
strategy,
- be able to use the material presented and learned in
your respective leadership roles in your departments or
area of work,
- make a plan of action to apply the information taught
in the seminar.
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| Audience: |
All leaders, managers,
board members, and employees in your organization |
Given the proper foundation
and realistic expectations teams
can succeed, and they can make a real difference in their organizations.
~Fred C. Kusch
Back to "Our Services"
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